TeleSeniors Aged Care Advisory Service Payment and Refund Policy
Last Updated: 19th August 2023
Welcome to TeleSeniors Aged Care Advisory Service (“Service”), a platform that provides advisory services related to aged care for seniors and their families. This Payment and Refund Policy outlines the terms and conditions governing payments and refunds for using our advisory services. By using our Service, you agree to comply with this policy. If you do not agree with this policy, please do not use our Service.
1. Payment
1.1. Clients must make payments for advisory services as indicated on our Website or as agreed upon with our advisors in advance.
1.2. Payment methods accepted are credit cards.
2. Advisory Fees
2.1. Advisory fees are fixed and must be paid in full prior to the consultation.
2.2. The current advisory fees are listed on our website and are subject to change at our discretion.
2.3. Clients are responsible for any transaction fees or charges associated with their chosen payment method.
3. Refunds
3.1. Refunds will be granted under the following circumstances:
3.1.1. If an advisory session is cancelled by the advisor or Service due to unforeseen circumstances.
3.1.2. If a client’s advisory session is significantly delayed or interrupted due to technical issues on our end.
3.1.3. If an advisory session is not provided in accordance with our Service’s terms and conditions.
3.1.4. If an advisory session is cancelled by the client in writing via email (hello@teleseniors.com.au) for any reason within 24 hours of the scheduled start time of the appointment, then the fee will be refunded in full.
3.2. Refunds will be processed using the same payment method used for the original transaction unless otherwise agreed upon.
4. Non-Refundable Circumstances
4.1. Advisory fees are non-refundable in the following circumstances:
4.1.1. If the client fails to attend a scheduled advisory session.
4.1.2. If the client provides inaccurate or incomplete information that hinders the effectiveness of the advisory session.
4.1.3. If the client terminates the advisory session prematurely.
5. Refund Processing
5.1. Refunds will be processed within 7 days of receiving a valid refund request.
5.2. Processing times may vary depending on the payment method and financial institution.
6. Contact Us
6.1. If you have questions or concerns regarding payments or refunds, please contact us at hello@teleseniors.com.au
By using our advisory services, you acknowledge that you have read, understood, and agree to the terms outlined in this Payment and Refund Policy. This policy may be updated at any time, and it is your responsibility to review it regularly.